Privacy Policy

Introduction

Your privacy is important to Jetset Group (“we”, “us”, or “our”). We are a luxury concierge and VIP service provider based in Thailand, and we are committed to protecting your personal information and handling it with care. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with Jetset Group – for example, by using our website (jetsetgroup.co.th) or contacting us through our forms or messaging services. We want you to be informed and confident about how your information is treated.

We primarily serve an international clientele (clients outside of Thailand), and we strive to comply with all applicable data protection laws and regulations. No matter where you are from, we aim to protect your privacy to a high standard. By using our website or services, you acknowledge that we will handle your information as described in this policy.

Effective Date: April 6, 2025. We may update this Privacy Policy from time to time, and we will let you know of any important changes (see the Changes to This Privacy Policy section below).

Information We Collect

We only collect personal information that we need to communicate with you and provide our services. The types of information we may collect include:

Contact Information: This covers basic details that you provide so we can reach you, such as your name, email address, and phone number. For instance, when you fill out a contact form on our site or message us on WhatsApp, we receive these details in order to respond to you.
Service Request Details: These are details about the service or experience you are interested in. You might tell us your travel dates, the type of concierge service you need, the number of people in your party, or other preferences and requirements. Any information you share about what you’re looking for (for example, “a villa in Phuket for 4 people in July” or other specific requests) helps us understand and fulfill your needs.
Communications: We may keep records of the communications you have with us. This includes when you contact us through our website’s contact form, via email, WhatsApp, LINE, or other messaging services. We retain the content of your messages and our responses, along with relevant details like dates and times, so we have a history of what was discussed. This makes it easier to continue assisting you and ensures we don’t lose important details about your request.
Technical Information: When you visit our website, some technical data may be automatically collected by our web server. This can include your IP address, browser type, device type, and pages you visited on our site and the time of your visit. We do not use this information to identify you personally, and we only use it to maintain and improve our website (for example, to check how many visitors we get or to diagnose technical issues). We currently do not use tracking cookies or analytics scripts, so any technical information collected is minimal and not linked to you as an individual.
No Payment Data via Website: Jetset Group does not collect any payment information through our website. We have no online payment forms and no third-party booking or payment systems integrated on our site. If you become our client and need to make a payment, we arrange that separately through secure offline methods (for example, bank transfer, Wise, or other agreed methods, but not through the website). Therefore, our contact forms will never ask for credit card numbers or financial details, and you should not send such sensitive information through our website.

In short, most of the personal data we have is information you choose to give us when reaching out. If you ever have questions about why we ask for certain information, please feel free to ask us.

How We Use Your Information

We use the personal information you provide strictly to operate our business and to deliver the services you request. We do not sell your information or use it in ways unrelated to serving you. Here are the main purposes for which we use your data:

Responding to Inquiries: When you contact us with a question or request, we use your contact information (like your phone number or email) to communicate with you and answer you. For example, if you fill out our contact form or message us on WhatsApp, we will reply using the information you provided.
Providing and Personalizing Services: We use the details you give us about your desired services to organize and tailor our concierge services for you. For instance, if you request a VIP nightlife experience or a travel itinerary, we use the information you provided (preferences, dates, etc.) to plan that experience, make reservations, and ensure everything meets your expectations. Your information allows us to personalize the service to your needs.
Keeping You Updated: We may use your contact details to send you important information about your requests or bookings. This could include booking confirmations, itineraries, schedules, or any changes that you need to know about. For example, if we have arranged an event or service for you, we might contact you to confirm details or inform you of last-minute updates.
Internal Record-Keeping: We maintain records of our clients and inquiries to help run our business. This means we might save your contact information and details of the services you inquired about or used. Keeping this history helps us serve you better if you return in the future (for example, we’ll know your preferences) and helps us track our business performance (such as understanding which services are most popular).
Improving Our Services: We may review information from inquiries and feedback to improve our offerings. For example, if many clients ask about a certain type of service, we might expand that service. Any analysis of trends is done broadly; we don’t single out individual people in these analyses.
Ensuring Security: We might use information (particularly technical information like IP addresses or system logs) to protect our website and services. This helps us detect and prevent fraud, unauthorized access, or other harmful activities. It’s part of keeping our service safe and reliable for everyone.
Legal Compliance: In some cases, we may need to use or retain your information to comply with laws. For example, we might keep transaction records for accounting and tax purposes if you use our services. Also, if authorities legally require information for a legitimate purpose (such as an investigation), we may need to provide it in accordance with the law.
No Unsolicited Marketing: We want to emphasize that we will not use your information to send you newsletters or promotional emails unless you explicitly ask or consent. Jetset Group does not run mass email marketing campaigns. You will only hear from us in relation to your direct inquiries, bookings, or ongoing services. We won’t send you generic advertising materials just because you shared your contact details with us.

Our use of your data is focused on serving you properly and running our business responsibly. If we ever need to use your information for any purpose not covered in this Privacy Policy, we will ask for your permission.

Data Sharing and Disclosure

We treat your personal information with care and confidentiality. Jetset Group does not sell your personal data. We only share information in a few select situations, all aimed at fulfilling our services or meeting legal obligations:

Within Our Team: Your information is shared internally only with the Jetset Group staff who need it to do their jobs. For example, a concierge manager or travel planner working on your request will have access to your details in order to arrange the services you asked for. Our team members are trained to keep your information confidential and use it only for the purposes intended.
Service Partners and Providers: To fulfill your requests, we often work with trusted third-party partners. For example, if you ask us to book a luxury hotel, charter a yacht, or arrange a special event, we will share the necessary details with the hotel, charter company, event organizer, or similar service provider. This typically includes only relevant information, such as your name (for a reservation), the dates and details of the booking, and any special requests you’ve given us. We share only what they need to know to provide the service for you. We choose our partners carefully and expect them to protect your privacy as well. They are not allowed to use your information for anything other than fulfilling your specific request.
Legal Requirements: We may disclose your personal information if we are required to do so by law or if we believe in good faith that such action is necessary to (a) comply with a legal obligation or valid government request (for example, a court order or law enforcement inquiry), or (b) protect and defend the rights, property, or safety of Jetset Group, our clients, or others. For instance, if required, we might provide information to authorities to help prevent or investigate illegal activities.
Business Transfers: In the event that Jetset Group is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or partner as part of that transaction. Should such a transfer occur, we will ensure that the new entity is aware of the obligations to protect your personal data under this Privacy Policy. We will also notify you by appropriate means (for example, via our website or email) if your information becomes subject to a different privacy policy due to a business change.
No Third-Party Marketing: We do not share your personal information with outside companies for their marketing purposes. You won’t find your email or phone number on a marketing list because of anything you’ve shared with Jetset Group.
No Automatic Data Sharing via Website: Our website does not have any embedded third-party applications (such as external booking engines or payment gateways) that automatically transmit your data to outside parties. When you enter information on jetsetgroup.co.th, it stays with us. Any sharing with service providers (as described above) is done deliberately as part of our concierge service, not through automatic website features.

In all cases where we share your information, we only share what is necessary and we do so carefully. If you ever have questions about third parties we work with in relation to your service, we will be happy to provide you with that information.

Data Retention

We will retain your personal information only for as long as it is needed for the purposes described in this policy. How long we keep data depends on the context:

If you contact us with an inquiry but do not ultimately use our services, we may keep your information for a reasonable period in case you follow up or decide to use our services later. We will not keep it indefinitely. We periodically review past inquiries and delete personal data that we no longer need.

If you become a client and use our services, we will retain your information for the duration of our working relationship (for example, while we are arranging and providing services to you). After your services are completed, we may keep certain information for a period of time to handle any post-service follow-ups, to maintain business records, and to comply with legal requirements. For instance, we might need to retain transaction records for a few years for tax or accounting purposes, as required by law.

In all cases, we do not keep personal data longer than necessary. When we no longer need your information, we will securely remove it from our systems. This may involve deleting the data or anonymizing it so it no longer identifies you. If you ever wish to have your information removed from our records, you can request that (see Your Rights and Choices below), and we will delete your data as long as we are not legally required to keep it for a certain period.

Security Measures

We take the security of your personal data seriously. Jetset Group has implemented several measures to protect your information from loss, misuse, or unauthorized access. While no method of data transmission or storage is 100% secure, we strive to use industry best practices to safeguard your data. Our security measures include:

Secure Website: Our website uses HTTPS (you’ll see a padlock icon or “https://” in the URL bar), which encrypts data transmitted between your browser and our site. This means that any information you send through our website (for example, via the contact form) is encrypted in transit and protected from eavesdropping.
Protected Storage: Personal data that we store electronically is kept on secure servers. We use measures like firewalls and encryption to protect our databases and systems from unauthorized access. If we keep any physical documents (unlikely in most cases since our communications are digital), those are stored in a secure location.
Access Control: We limit access to personal information to the employees or team members who need that information to perform their work. For example, the team member handling your itinerary will access your details, but someone not involved in your service will not. All staff are instructed to maintain confidentiality and protect client data.
Monitoring and Updates: We monitor our systems for vulnerabilities or suspicious activity and take action as needed. We also keep our software and security protocols up to date to protect against the latest threats. Being a smaller company, we are able to be vigilant and respond quickly to maintain security.
Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you as soon as possible and take immediate steps to mitigate the issue. We will also follow any legal requirements for reporting breaches to authorities. Our goal is to be transparent and proactive should any security issue arise.

It’s also important to note that you should always exercise caution when sending information over the internet. We encourage you to use our official contact methods (like the form on our website or the phone number/email we provide) to communicate with us. If you suspect any unauthorized access or have security concerns, please let us know.

Cookies and Tracking Technologies

Cookies are small text files that websites store on your device to save information, and tracking technologies can include similar tools (like pixels or beacons) that help websites recognize users or understand usage patterns.

As of now, Jetset Group does not use any cookies or tracking technologies for analytics or advertising on our website. We do not use Google Analytics or any third-party advertising networks that track you. This means when you visit our site, we are not placing any marketing or analytical cookies on your browser.

Our site might use basic session cookies for essential functionality (for example, to enable site features or remember if you’ve seen a notification). If these are used, they are only to ensure the website works correctly and not for tracking personal data. Currently, you can generally browse our site without any cookies beyond those that are necessary for the site to function.

Future Use of Cookies: In the future, we may introduce new features or analytics tools that use cookies or similar technologies to improve user experience or understand site usage. For instance, we might add analytics to see which pages are most popular, or implement a feature that remembers your preferences. If this happens, we will update this Privacy Policy to clearly explain any new cookie use. We will also comply with applicable laws regarding cookies – for example, we might introduce a cookie consent banner to give you a choice to accept or decline non-essential cookies.

Remember, you have control over cookies. Most web browsers let you block or delete cookies. So even if we introduce cookies later, you will have the ability to manage them via your browser settings. We value transparency and will make sure you’re informed about any significant changes in our use of tracking technologies.

International Data Transfers

Because we serve clients worldwide, your personal information may be transferred to countries other than your own. Primarily, data you provide will be processed in Thailand (where we are based). If you are located in another country (for example, in the European Union, the United States, or elsewhere) and you contact us, your information will travel from your country to Thailand so we can respond and provide services. We also use service providers or communication tools that operate in other countries, so your information might be stored or routed through those countries (for example, our email or cloud services might use servers located outside Thailand).

Different countries have different data protection laws, but regardless of where we process your data, we will protect it as described in this Privacy Policy. We take steps to safeguard your privacy during international transfers. For instance, we only use reputable services with strong security practices. If you’re in a region like the European Economic Area (EEA) that has strict data transfer rules, we will make sure any transfer of your data complies with those requirements (for example, by using standard contractual clauses or other appropriate safeguards). By using our website or providing us your information, you consent to your information being transferred to our facilities (and those of our trusted service providers) in Thailand and possibly other countries as needed to serve you. We will continue to protect your data during these transfers, for example by using encryption and secure protocols. If you have any questions about international data transfers or the safeguards we use, please contact us and we’ll be happy to help.

Your Rights and Choices

You have certain rights and choices when it comes to your personal information. We want to make sure you are aware of these rights and can easily exercise them:

Right to Access: You have the right to ask if we have personal information about you, and to request a copy of that information. This helps you know what data we have collected about you.
Right to Correction: If any of your personal information that we have is incorrect or outdated (for example, if we’ve misspelled your name or you changed your phone number), you have the right to have it corrected or updated. Let us know, and we will fix it.
Right to Deletion: You can ask us to delete your personal information. If you no longer want us to have or use your data, tell us and, as long as we don’t have a legal obligation to keep it, we will delete it. This is sometimes called the “right to be forgotten.”
Right to Withdraw Consent or Object: If you have given us consent to use your information for a certain purpose, you can withdraw that consent at any time. For example, if you consented to receive updates and then change your mind, you can let us know. Additionally, if you have concerns about how we’re using your data, you can object to certain uses or ask us to limit how we use it. For instance, you can request that we only use your contact details to respond to your inquiry and nothing more.
Right to Complain: If you believe we have mishandled your personal data or have a privacy concern, you have the right to complain. We encourage you to contact us first so we can address your issue directly. We take your privacy seriously and will work to resolve any concerns. If you’re not satisfied with our response, depending on where you live, you may also file a complaint with your country’s data protection authority or privacy regulator.

Exercising Your Rights: To exercise any of your rights, you can contact us using the information provided in the Contact Us section below. For your security, we may need to verify your identity before fulfilling certain requests (so we don’t give your data to the wrong person). We will do our best to respond to your requests quickly and will let you know if we need more information. There is no charge for making a request. If for some reason we cannot fulfill your request (for example, if you ask us to delete information that we are required by law to keep for a certain time), we will explain the situation to you.

Your privacy is important to us, and we support your rights to control your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make an update, we will change the Effective Date at the top of the policy. The latest version of the Privacy Policy will always be available on this page.

If we make significant changes, we will take additional steps to inform you. For example, we might send a notice to the email address you provided (if we have it) or display a prominent message on our website. We do this to ensure you are aware of any important updates in how your information is handled.

We encourage you to review this Privacy Policy occasionally to stay informed about how we protect your personal data. If you continue to use our website or services after we make changes, that will constitute acceptance of the new policy. Of course, if the changes require us to get your consent (for example, if we start using your data for a new purpose), we will do so.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us. We’re here to help and answer any issues you might have.

You can contact Jetset Group through the following methods:

Email: [email protected]
Phone: +66 91 666 77 98
Mailing Address: Jetset Group Co., Ltd., 338/19 Sukhumvit 22 Alley, Khlong Toei, Bangkok 10110, Thailand

We will do our best to respond to your inquiries promptly and address any concerns. Your trust is very important to us, and we welcome any feedback or questions about our privacy practices or any other aspect of our services.